Shipping policy

Shipping & Delivery Policy

Last Updated: August, 14, 2026

1. Digital Products

All digital products (e.g., downloadable files, software, online courses, templates, or e-books) are delivered electronically.

  • Delivery Time: Your digital product will be delivered instantly upon successful payment confirmation. In rare cases, delivery may take up to 24 hours (e.g., if manual verification is required).

  • Delivery Method: You will receive a download link or access instructions via the email address provided at checkout. Please check your spam/junk folder if you do not see it within a few minutes.

  • Non-Refundable: Due to the intangible nature of digital goods, all sales are final. We do not offer refunds, exchanges, or cancellations once a digital product has been delivered or accessed. For more details, please refer to our Refund Policy.

2. Physical Products

Physical items are printed, packaged, and shipped from our fulfillment center.

  • Processing Time: Please allow 1–2 business days for order processing and packaging before shipment.

  • Shipping Time: After processing, standard shipping typically takes 3–7 business days for delivery.

  • Location-Based Estimates: Please note that the exact delivery time depends on your shipping address.

    • Orders within [Your Country/Region] generally arrive within 3–5 business days.

    • International or remote-area orders may take the full 5–7 business days (or occasionally longer, due to customs or local carrier delays).

  • Carrier: We use USPS to fulfill all physical orders. A tracking number will be emailed to you as soon as your order ships.

  • Shipping Costs: Shipping fees are calculated at checkout based on your location and the weight/size of the package.

3. Order Tracking

Once your physical order has been shipped, you will receive a confirmation email containing your tracking number. Please allow up to 24 hours for the tracking information to update in the carrier's system.

4. Lost or Delayed Packages

While we strive to meet all delivery estimates, we are not responsible for carrier-related delays, inclement weather, or incorrect shipping addresses provided by the customer. If your physical order has not arrived within 10 business days of shipment, please contact us at contact@vixabyte.com and we will assist you in filing a claim with the carrier.

5. International Customs & Duties (If applicable)

For international physical orders, please note that you may be responsible for any customs fees, import duties, or taxes imposed by your country's customs office. These charges are not included in our shipping fees and are the sole responsibility of the buyer.

Contact Us
If you have any questions about your order or our shipping policy, please reach out to us at: contact@vixabyte.com